If you don't have an account, such as in cases in which you purchased Home Designer from a third party retailer, please follow the instructions in KB-02889: Creating a Chief Architect Account. Click OK to confirm that you want to deactivate the license. Option 1: If you don't have access to the computer the license is active on or would like to deactivate remotely, sign in to your Account, click on Digital Locker: Downloads, Product Keys, & License Management, and then click on the Make Available button.Deactivate your license using one of the following methods:.Make sure that you have an active internet connection.If you'd like to stop your rental, please contact our Sales team. Working on files over a network server, external hard drive, cloud storage service, or USB flash drive type device is not recommended, as file corruption and data loss can occur.ĭeactivating a license on any particular machine does not affect a rental plan or auto renewal process for payment. It's also important to remember to only work on Home Designer files that are saved on your local machine's hard drive. Consider utilizing the Backup Entire Plan/Project tool prior to transferring Home Designer files between computers. If you need to install the software on a secondary computer, you can download the program by accessing your Digital Locker.ĭo note that plan and layout files that were designed and saved on one computer will need to be transferred to the secondary computer if you'd like to continue working on them. If you have already installed the software and are met with the message above, you will want to manage your license - Learn how below. Contact our Sales team to learn more about purchasing additional licenses. If you need access to the software for multiple users, you must purchase a separate license for each person. You will need your product key and an internet connection to switch between your computers. A single software license can only be active on one of your computers at a time. The software is a single-user license intended for only one person however, you can install the software on as many computers as needed (Mac and Windows). The information in this article applies to:Ĭan I run Home Designer on more than one computer at a time? I receive a message stating 'License Deactivation Required.' What should I do?

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